Our coaching and consulting approach to fueling growth is based on 20 years of experience --and results are proven through improved NPS scores and employee engagement as well as increased revenue.
Driving customer loyalty accelerates profits - and your front line is in charge. Let’s inspire their passion and creativity, and empower them to ensure every customer experience equals repeat business.
Our ramp up process is designed to empower your team and outfit them with the tools they need to succeed. Talk to us today about how we can support your growth, limit your turnover, and put you on a solid track to success and profit.
Our Effective Business Coaching takes your business to the next level by evaluating where you are, learning where you want to be, and then initiating leadership development, employee engagement, and management consulting focused on increasing profits and reaching your goals.
Everyone has to be focused on the same customer loyalty goal and agree on the methods to get there. If one person is not on board, that person will derail your efforts. We introduce the ADKAR Model prior to introducing NPS or any CX focused program into your organization. This change of culture and mindset is crucial in an effort to positively make it Right for the Customer (Listen), Right for the Employee (Learn), and Right for the Company (Act).
Our service includes a comprehensive consultation to help identify gaps and opportunities, a comprehensive report that includes a project plan with timelines and milestones, a cost analysis, DiSC personality profiling and a schedule. We also offer a suite of quality products that will help you get there quickly and smoothly. That’s how we ensure your success.
Having spent the last 20 years working with many diversified management teams in corporate America, we have first hand experience and knowledge of what your management team is looking for in their next team leader. We are uniquely equipped to help you grow professionally and develop your leadership skills to help you stand out among your fellow co workers.
Our individual coaching sessions will help you